Refund Policy
Last updated: September 24, 2026
This policy explains when you can get your money back for purchases on VAIDOR (vaidor.com), operated by Metropolis-Creative 314489758, Menachem Begin St 40, Kiryat Motzkin 2623811, Israel. Payments are processed by our online reseller, Paddle.com, which is the merchant of record for all orders and processes all refunds.
Videos that could not be made
If a video fails, or an AI model blocks the request, the credit it used is returned to your account automatically. You don't need to ask.
14-day refund
You can get a full refund within 14 days of a purchase if you have not used the videos it added. This applies to one-time video packs, to the first payment of a subscription, and to each monthly renewal. Because all your videos share one balance, we treat a purchase as unused if your balance still has at least as many videos as that purchase added. When a purchase is refunded, that number of videos is removed from your balance.
If you have already used videos from a purchase, we don't refund it, except where the law requires or in the cases below.
Other cases
- Charged by mistake, for example twice for the same purchase: we refund the extra charge.
- We close your account without cause: we refund the unused part of your purchases.
- The Service doesn't work as described and we can't fix it within a reasonable time: contact us and we will find a fair solution, which may be a refund.
Subscriptions
You can cancel a subscription at any time using the link in Paddle's emails or by contacting us. Cancelling stops future renewals, and you keep the videos you already received. If a renewal went through before you cancelled, you can get it refunded within 14 days if you haven't used the videos it added, as described above.
Your legal rights
If you are a consumer, you may have additional rights under the law where you live, including a right to withdraw from a purchase within 14 days under EU and UK law. Nothing in this policy limits those rights. Paddle's Buyer Terms and Refund Policy also apply to your purchase.
How to ask for a refund
Email operations@vaidor.com from the address linked to your account, with the date of the purchase or the order number from Paddle's receipt. You can also contact Paddle directly at paddle.net. Refunds are paid to your original payment method; how long it takes to appear depends on your bank or card provider.